Our Team: Your Call Center Staff

Oncove Communications builds a team of support staff uniquely for each branded call center solution. From our representatives to our support staff, each call center team is recruited, trained and provided with the resources and work-environment necessary for a successful and satisfying experience as a member of your branded call center. Knowledgeable, educated and experienced staff make the difference at Oncove Communications.

Recruiting Talent

More than half of our employees have college degrees, including our customer care representatives. Our unique support model gives us the flexibility to recruit and hire talented people and pay them what they're worth. Oncove Communications taps into the talent pool of a major university and the large Indianapolis area metro. Every employee at Oncove is put through a rigorous selection and training process and is given the support and resources necessary to effectively support your brand.

Small Call Centers Make For A More Personal Approach

Each call center is run by a Brand Manager who is your day-to-day contact for all of your call center needs. This person is trained by you to understand your brand, the goals of your organization and the expectations you have for your call center. This person acts as a the call center manager, the account manager and the quality assurance and training manager. This approach brings consistency to the way your branded call center is managed and gives the support staff an intimate work environment where true teamwork can flourish. Call centers are never blended between clients, so your staff quickly become experts at all aspects of your account.

True Call Center Experts

Oncove Communications was founded by a team of experts with over 10 years in call center experience. Having spent time working with some of the largest call center companies in the United States, the Oncove Executive Team have taken all the strengths of outsourcing customer care and applied them to a model that eliminates all of the pitfalls commonly associated with working with a third-party to manage your customer base.