Our Solutions: Call Center Software Suite

Oncove Communications uses a unique model for every aspect of the business. From recruiting and training, to telecom and customer relationship management solutions, each step in creating your branded call center is taken with the highest quality and lowest overhead in mind.

Focus On What Matters Most

At Oncove, we know that it's our people that set us apart from every other business in the industry. That's why we partner with one of the world's most advanced call center software providers to manage our CRM, reporting and telecom solutions, so that we can focus on managing your brand and customers.

Fully Customizable CRM Solution

Our CRM platform is a lean, web-based application built with the end user in mind. Script changes, custom fields and complex routing logic can be done without any knowledge of programming. Changes to the CRM can usually be made in less than a day and are made free of charge by your Brand Manager, avoiding expensive programming charges.

Fully Customizable Reporting Tools

In any industry, having both high-level and detailed reporting on your campaigns is critical to making sound business decisions. Whether you're reviewing call volume, arrival patterns or performance on particular campaigns, our reporting system gives you immediate access to your raw data in an extremely user-friendly interface. Both real-time and historical reporting is available for all of your telecom and CRM data. Reports can be customized at the time they are run so there's no need for programming special reports for each of your needs.