Is Our Call Center Solution Right For You?
There are a lot of call center solutions available, but the branded center is ideal for small to medium clients looking to personlize the brand without the cost associated with moving to a dedicated model at their current vendor.
Oncove Communications builds branded call centers for clients needing between 10-25 full time agents. Each call center is provided with it's own self-contained environment including customer care representatives and support staff.
While each branded call center has a full suite of technology available for inbound, outbound and web contact management, each call center is designed based on your individual campaign needs. Pricing is very similar to that of a shared model at a larger call center, but is based on the suite of technology needs you have.
Building Your Branded Call Center
Our implementation program is designed to identify your business goals and objectives and ensure our organization helps you meet those goals. As a Oncove Communications customer, you will be assigned a Brand Manager who will serve as your main point of contact. Your Brand Manager takes pride and ownership in:
- Understanding your business and ensuring our organization helps you achieve your business goals and objectives
- Understanding your use case and identify specific training objectives to help maximize the results of our training and implementation
- Identifying your measurements of success and critical success factors to ensure maximum productivity of our administrators, supervisors, and representatives
- Apply current call center best practices to your business needs to ensure the most effective branded call center solution available
Contact The Oncove Executive Team Today
Contact us today for a free consultation to discuss whether or not the branded call center is right for you. Please fill out the form below and someone will be in touch with you within 24 hours to set an appointment to discuss your needs and what Oncove Communications can do for you.
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